Computer Paper, Policies

Corporate Accounts / Payment Methods

At Office-supplies.us.com, we accept Visa, MasterCard, American Express and Discover credit cards.

OPEN an ACCOUNT
(minimum $250.00 purchase)
EXISTING ACCOUNTS = Business credit is available to established and rated accounts, PLEASE EMAIL US YOUR DESIRE TO BE PLACED ON OPEN ACCOUNT STATUS. info@office-supplies.us.com

Corporate Accounts = The credit approval process may take a few days. Simply fill-out the online credit application or Fax your Credit Info. to 914-921-2209 , and your account will be established quickly . If you are placing your first order with us and don't wish to wait for completion of the credit approval process, please supply Credit Card information at checkout to insure rapid delivery.

For personal assistance please call:
888-457-0244

M-F 9am - 5pm EST

You can also email us at:
info@office-supplies.us.com

Shipping Policy

Delivery is "FREE" on orders over $75.00 to destination within the continental US. Orders under $75.00 are charged a $8.95 delivery fee.

Shipments within the continental U.S.
We deliver the very next business day on almost every order. Typically, these are "in-stock" items. There are a few items that are not available for next business day delivery including bulk paper and label orders. These are items that exceed UPS or FedEx weight/size restrictions, or your location is outside of next business day service areas. These shipments will arrive to you within 2 to 3 business days.
If you absolutely need your delivery the next business day (for "in-stock" items) please contact us and we will do all we can to insure next business day delivery. There may be a small charge for this service.

Oversize/Heavy/Non-UPS Shippable Items
Items that cannot be shipped via US Postal Service or UPS will be sent common carrier and deliver in 2 -3 days. All items manufactured by Metro Forms or Burlington delivers in 2 - 4 days

Shipments outside the continental U.S.
Shipping charges will be added to all orders to be delivered to Alaska, Hawaii, U.S. Territories and possessions.

APO/FPO Shipments
Items that exceed USPS priority limitations, over 70 pounds or 108" girth/height, require shipment to an APO/FPO consolidation point. These items are typically furniture, hardware, and bulk paper products. Items which exceed these limitations are shipped via freight forwarder to the APO/FPO consolidation point.

Foreign Shipments
Unfortunately we do not ship to foreign locations at this time, with the exception of APO/FPO addresses.

For personal assistance please call: 888-457-0244 M-F 9am - 5pm EST. You can also email us at:
info@office-supplies.us.com

Returns and Credits

NOTE: If you return any product to our sales offices or warehouses without an *RMA# you will not receive credit.

Shipping charges are non-refundable.
All returns require a Return Merchandise Authorization (RMA) number.* Credits cannot be processed without one.
An RMA must be requested within 10 days of the original invoice date. Thereafter, all sales are final.
The returned package must be received within 10 business days of the RMA issue date.
All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and user’s manuals.
Please note all returns conditions listed below, as applicable to your return.
A 15% restocking fee applies for all returns except for misshipments.

DEFECTIVE MERCHANDISE: If you have defective merchandise . We are responsible for the shipping cost when returning your merchandise. We will either email you a return label or issue call tags for return.

NON-DEFECTIVE MERCHANDISE: If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense. If the merchandise has been opened and is not defective, we can not issue you an RMA.

Requesting A Product Return

Fill in the RMA form to request a Return Merchandise Authorization (RMA) number. A Customer Representive will email you within two business days with the RMA Number.

NOTE: Fields marked in red are required. Only one RMA number is issued per order.

After Receiving Your Return Merchandise Authorization (RMA) Number

1) Write your RMA number legibly on the return label.
2) We will provide you with the correct return merchandise address, along with your RMA number.

Crediting Your Account:
Credit will be issued within 30 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 30 business days from the time we receive your return.

Thank you for shopping with us !!!